Thank you for being a part of Platte River Medical Clinic. We believe that good care for you and your family starts with good communication, and we have created this policy to help our patients understand the responsibilities that they have for payment of our fees.
If at any time you have questions or problems with our fees or payment process, please don’t hesitate to contact our billing staff at 303-659-7600 option 4 or email [email protected]platterivermed.com.
We expect that our patients promptly pay all charges that we present to them. If we present a charge to you, it means that we have billed your insurance and the remaining amount is your responsibility. Your insurance company should provide an Explanation of Benefits (EOB) to you regarding charges, payments, and your responsibility. If you disagree with the payment or processing of your charges this would be something to discuss with your insurance company.
For our uninsured patients a discount will be offered and must be paid in full at the time of service. Anything that cannot be paid in full at the time of service will not be eligible for a discount and will be billed at the full amount. This includes previous balances.
Payment for our services is due at the time they are provided to you. This includes co-payments, co-insurance, deductibles, and any charges which remain unpaid. We will send out statements via mail following your visit. As a courtesy to our patients, we bill your insurance which constitutes an extension of credit. If no payments or arrangements have been made on your account we will consider turning the account over to our collection agency, American Collection Systems. Collections are always a last resort, so please help us to help you maintain your account.